Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with Optmum within 30 days of purchase, contact us for a full refund.

Access After Cancellation

If you cancel your license, you will continue to have access to Optmum for the paid period of your license until it expires. After the expiration date, access to the Software will stop unless you purchase a new license.

How to Request a Refund

To request a refund, please contact us at:

[email protected]

Please include the following information in your refund request:

• Your order number or transaction ID
• The email address used for purchase
• Brief reason for the refund request

Billing Errors

We may issue refunds in cases of clear billing errors, including:

• Double charges
• Unauthorized charges (for example, if someone else purchased or restarted your license without your permission)

In these cases, our support team may agree to refund the extra or mistaken charge after reviewing your request.

Rare Exceptions

In rare situations, we may issue a refund even if the charge was valid. These include:

• If there was a technical problem that prevented you from using the Software
• If the charge was clearly a mistake

These cases are handled individually by support and are not guaranteed. We will review your case and let you know if a refund is possible.

Free Trial

If you are using the 7-day free trial, no charges are made and no refunds are needed. Simply stop using the Software before the trial ends if you do not wish to purchase a license.

Questions

If you have any questions about our refund policy, please contact us at: [email protected]